OUR COMMITMENT TO YOU

A vacation should be a respite from the rest of the world. That’s why we have introduced our Peace of Mind initiative — our promise to our guests that all areas of the property are cleaned and made safe to the highest standards. We take your health and welfare very seriously and have implemented the following:

INDEPENDENT CERTIFICATION

We’ve partnered with leading health and wellness organizations to elevate our cleaning protocols so our guests can enjoy total peace of mind every stay.

Cristal International Standards/Check Safety First

  • Alliance with Cristal International since 2013
  • World-renowned organization audits 17 areas of focus for guest safety
  • Complies and exceeds International
    Food Standards and the World Health Organization guidelines
  • Achieves Check Safety First's 7-point system for safety, health and cleanliness categories

EarthCheck

  • Member since 2013
  • World-leading scientific benchmarking, certification and advisory group for travel and tourism
  • All hotels operated by Karisma Hotels & Resorts in Mexico are Earth Check certified.

Delos Well Living

  • Among the first hotel chains to align with the WELL Health-Safety Rating from the International WELL Building Institute
  • All protocols to be certified through Well Living Lab in conjunction with the Mayo clinic
  • Part of the program endorsed by Dr. Deepak Chopra

DEEP CLEANING ALL THE TIME

New sanitizing protocols go far beyond deep cleaning. They now include ultra-violet sanitization, temperature monitoring thermal camera technology, formula steaming and fogging and germ-free service applications. Guest cleanliness tools include hand sanitizing wipes, guest sanitizing kits, masks, alcohol, and social distancing guidelines at restaurants, bars, pools, elevators and other public spaces.

SEALED CLEAN FOR YOU

All guest rooms and suites are deep cleaned and then sealed exclusively for you. Stay Well rooms include advanced air purification systems and other wellness features and therapies that address sleep (specialty bedding, lighting and water treatment such as vitamin C infused water).

UNCOMPROMISED FOOD & BEVERAGE

Gourmet Inclusive means the finest ingredients made-to-order with peace of mind quality. Grown in our very own greenhouses or locally sourced with the highest quality standards. New F&B apps for reservations, menus and ordering. Contactless room service and personalized mini bar service also available.

PUBLIC AREAS, BUILDINGS & OUR CAMPUS

New sanitizing protocols go far beyond deep cleaning. They now include ultra-violet sanitization, temperature monitoring thermal camera technology, formula steaming and fogging and germ-free service applications. Guest cleanliness tools include hand sanitizing wipes, guest sanitizing kits, masks, alcohol, and social distancing guidelines at restaurants, bars, pools, elevators and other public spaces.

ENVIRONMENTALLY RESPONSIBLE

Energy conservation goes beyond preservation of natural resources. At Karisma we take environmental responsibility to new heights with solar energy, oceanic and wildlife preservation. The Karisma Fundación strongly supports community service and assists employees in their hardships.

OUR EMPLOYEES WITH A SPIRIT TO SERVE

SERVE Throughout the COVID 19 pandemic, Karisma retained our employees to continue to provide the finest professional service and to demonstrate our commitment to our loyal staff.

Abeo Travelers Club ®

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