PAYMENT TERMS & CANCELLATION POLICIES

Applicable towards: Individual and Group Hotel Reservations to All Karisma Hotels and Resorts worldwide. Reservations are non-transferable; name changes and name additions are not accepted.

FLEX PASS

Deposit Peace of Mind offering complete flexibility.  Need to cancel late?  Apply your deposit towards a future reservation.   

  • If you chose to cancel and do so after the point with which a deposit is nonrefundable, with the purchase of Flex Pass you may transfer that deposit to a future reservation up to 7-days prior to arrival.   Don't have a future reservation?  No worries, we will hold a future travel credit available for you to be applied to a new reservation when you're ready to re-book.
  • Deposits and any amount paid, less any assessed penalties are only available as a credit towards a future reservation and must be booked within 12-months of the cancellation.
  • Flex Pass is only applicable to individual bookings of hotel services.
  • Each Flex Pass may be used once.
  • The purchase of a Flex Pass is non-refundable.
  • Karisma Hotels Adriatic and El Cielo Winery & Resort by Karisma are not covered by Flex Pass less than 30-days prior to arrival.
  • Bookings that are NOT COVERED by Flex Pass: Reservations within the penalty windows; Land+Air packages; Villas and Contracted Groups; Mystery Deals; and Advance Purchase Non-Refundable Promotions.
  • Excludes the travel dates of December 21st to January 4th (inclusive) without penalties.

HOTEL POLICIES

Guests and Members may hold up to two active reservations at any time for different dates and/or hotels.  Within these two active reservations, Guests and Members may reserve up to five rooms over the same travel dates or portion thereof.   Guests and Members wishing to secure additional reservations are nonrefundable, prepayment is required at point of booking, no changes are accepted 30-days prior to arrival.

FLEXIBLE CANCELLATION POLICY THROUGH NOVEMBER 30, 2020

LEISURE TRAVELERS/FIT

For existing reservations rebooked by July 31, 2020:

  • Clients may change the travel dates of their current reservation for a future travel date between now and December 22, 2021 (travel completed by this date), without penalty.
  • When rescheduling travel dates:
    • New travel dates are subject to availability and black-out dates may apply.
    • Clients have the option to switch to another Karisma property within the same brand.

For new reservations booked March 9 – November 30, 2020, traveling anytime in 2020-2022:

  • Clients may change travel dates or cancel, without penalty, up to 24-hours prior to arrival.
  • When rescheduling travel dates:
    • New travel dates are subject to availability and black-out dates may apply.
    • Clients have the option to switch to another Karisma property within the same brand.
    • Prevailing rates will apply for new travel dates.

GROUPS:

For existing/confirmed groups rebooked by August 31, 2020:

  • Clients may change the travel dates of their current group reservation for a future travel date between now and December 22, 2021 (travel completed by this date), without penalty.
  • When rescheduling travel dates:
    • New travel dates are subject to availability and black-out dates may apply.
    • Clients have the option to switch to another Karisma property with the same brand.
    • We will match your existing rate and honor original concessions based on availability.
  • For reservations (individual room reservations) that opt to cancel from the group and are under penalty:
    • Clients may change the travel dates of their current reservation for a future travel date between now and December 22, 2021 (travel completed by this date), without penalty.
    • Prevailing rates will apply for new travel dates.
  • When rescheduling travel dates:
    • New travel dates are subject to availability and black-out dates may apply.
    • Clients have the option to switch to another Karisma property with the same brand.
  • Any other scenarios not outlined above will be handled on a case-by-case basis via our Group Department/CCI.

For new groups booked March 9 – August 31, 2020 traveling anytime in 2020-2021:

  • The cancellation policy (only) will be amended as follows. All other group contract terms & conditions will remain in effect.

NUMER OF ROOMS

CUTOFF

CANCELLATION/REDUCTION PENALTY

FULL PENALTY

6-25

31 DAYS PRIOR TO ARRIVAL

$100 PER ROOM 31 DAYS PRIOR TO ARRIVAL

30 DAYS PRIOR TO ARRIVAL

26-50

45 DAYS PRIOR TO ARRIVAL

$100 PER ROOM 45-32 DAYS PRIOR TO ARRIVAL

30 DAYS PRIOR TO ARRIVAL

51+

60 DAYS PRIOR TO ARRIVAL

$100 PER ROOM 60-46 DAYS PRIOR TO ARRIVAL

30 DAYS PRIOR TO ARRIVAL

CANCELLATION POLICY:

  • A non-refundable deposit equivalent of a 1-night stay must be received at the time of booking. Note: Full payment is required for any reservation made within 30 days of arrival.
  • Final payment is due 30-days prior to arrival.
  • Reservations without full payment less than 30 days prior to arrival are subject to immediate cancellation. Automatic cancellations applied to all bookings not paid in full.
  • For new reservations: Guest may cancel up to 24 hours before arrival
  • For existing reservations: Guest may change the date of their current booking for a future travel date between now and December 31, 2021, provided the change or cancellation is made by August 31, 2020.
    • Additionally, guest have the option to change to another Karisma Hotel property within the same brand, in a different destination with no additional fee or cancellation penalty
  • Cancellations 30-8 days prior to arrival, will be assessed a 1-night penalty per room. Waived with the purchase of Flex Pass**
  • Cancellations 7-nights or less prior to arrival, will be assessed a 100% penalty.  The entire stay will become non-refundable and Flex Pass not valid beyond this point.
  • Cancellations of any reservation that includes the dates of Dec 21 - Jan 4 (inclusive); less than 30 days prior to arrival, you will be assessed a 100% penalty.

Deposits and any amount paid, less any assessed penalties are only available as a credit towards a future reservation booked within 6 months of cancellation.

RESERVATIONS TO KARISMA ADRIATIC RESORTS

  • Cancellations less than 30 prior to arrival, you will be assessed a 100% penalty.

**See Cancellation Terms above for additional information**

RESERVATIONS TO NICKELODEON HOTELS & RESORTS PUNTA CANA

  • Deposit becomes non-refundable less than 30-days prior to arrival.  Cancellations greater than 30-day prior to arrival will receive a credit for future stay, less Flex Pass fee. (This term excludesPineapple Villa).
  • When reserving the Pineapple VillaA $3000 non-refundable deposit is due at the time of booking.  Flex Pass is not applicable to Pineapple Villa reservations.  Final Payment is due 90-days prior to arrival.  Cancellations less than 90-days prior to arrival, will be assessed a 100% penalty.

**See Cancellation Policy above for additional terms for all other room categories**

RESERVATIONS TO EL CIELO WINERY & RESORT

Cancellation of any reservation that includes the dates of July 1 to October 31 (inclusive), less than 30-days prior to arrival, will result in a 100% penalty.   Flex Pass is not applicable during this travel window.  Final payment is due 30-days prior to arrival; non-payment will result in auto-cancellation of reservation.

**See Cancellation Policy above for additional terms for all other travel windows**

El Cielo Winery & Resort by Karisma, Allure Hotels by Karisma, and all Karisma Hotels Adriatic resort destinations do not offer the Gourmet Inclusive ® Experience.  These locations offer a variety of meal plans ranging from European Plans to All Inclusive Plans.

NOTE: A la carte options are subject to availability based on location.

Group Cancellation Policy (Modifications or Cancellations): Final Payment is due 60-day prior to arrival on all group reservations.

Cancellation/Modification of rooms, nights, or passengers based on contracted room counts:

  • Groups of 6-25 rooms:$100 penalty when cancelling 60 - 31 days prior to arrival
  • Groups of 26-50 rooms:$100 penalty when cancelling 90 - 31 days prior to arrival
  • Groups of 51 rooms or more:$100 penalty when cancelling 120 - 31 days prior to arrival
  • 100% penalty applies for cancellations or reductions made 30 days or less prior to arrival 

**Penalties listed are applicable per room, night, or passenger modification, and are applied to reservation at the time of request. 

**Non-contracted groups to refer to the general cancellation policy for related Terms and Conditions. 

No Show / Late Check-in or Arrival / Early Check-out or Departure (all locations):

No show/late check-in/arrival as well as early checkout/departure shall be without refund, compensation, or liability of the travel provider (applicable to all locations).

Karisma Villa Reservations

Payment Terms and Cancellation policies vary based on the Villa, seasonality and other factors. Please visit

http://www.karismavillas.com/reserve.html for complete details.

Airfare: If you have opted to book Airfare, the following restrictions may apply.

  • Ticket changes/upgrades are not allowed
  • Baggage fees are not included in rate/fare. Carry-on luggage is not allowed. Refer to individual airline terms for complete details.
  • Passengers traveling together may not be seated together. Seat assignments are only available after check-in or at gate.
  • Tickets, once issued, are non-refundable/non-transferable and changes are not allowed thereafter.
  • Boarding will be in the last zone.

PAYMENT OPTIONS

The following forms of payment are acceptable: American Express, Visa, MasterCard, and Discover credit cards. NOTE: If using a debit card, please be aware that many banks have a daily limit for withdrawal.

You may pay by credit card online, please visit the My Account page at  book.karismahotels.com and enter your email and password to view your reservation(s) and make a payment. If you don't know your password, please click on "Forgot Your Password" and follow the instructions.

CHARGES WILL APPEAR AS PGS RESERVATION SERVICES ON YOUR CREDIT CARD STATEMENT

Cashier's Check and Money Order: Checks must be mailed a to us and be received no later than 30-days prior to arrival for processing. Regular checks may be accepted only if drawn from a U.S. bank payable in U.S. Dollars.

Make Checks Payable to:

DWT Reservations Services
1 SW 129th Ave. Ste #300
Pembroke Pines, FL 33027

Ask About Wire Transfers: you also have the option to wire your payment (You will be responsible for any associated fees).

NOTE: CASH IS NOT AN ACCEPTABLE FORM OF PAYMENT

Visa/Passport requirements: Passport is required to travel to all our destinations. Other Nationalities may require a visa

to enter our various destinations. Be sure to check with your consulate for further clarification.

Not Included: Passport and visa fees, Travel Insurance, any Entry Fees and/or Foreign Port Taxes. We strongly recommend the purchase of travel insurance in the case of unforeseen circumstances.

Liability: We will not be held liable for any unforeseen circumstances. Including, but not limited to the following: injury, damage, loss, accident, delay, or irregularity in any vehicle, or through the act of default of any company, or person engaged in conveying passengers, or of any hotel proprietor, personnel, servant or any other person otherwise in connection therewith.

We will not be held responsible for potential risks and hazards associated with travel to destinations where injury, delay, or unanticipated events may occur. We will not assume responsibility for standards political stability, telecommunications facilities, methods of conducting business, emergency medical evacuation, treatment, or medical services found in these destinations.

Travel to foreign areas may entail risks including but not limited to the hazards of traveling in politically unstable areas, civil disturbances, war, and arbitrary changes mandated by government authorities or private concerns. We will not be held liable to any and all connections with the foregoing. We will not accept responsibility for loss or expenses due to delay or changes in transportation schedule or other causes.

General Airline Policy: For any changes or cancellation, please contact the airline directly.  In cases of cancellation of flights, fares are non-refundable and are subject to the individual airline cancellation policy. Changes to flight are subject to penalty charges.

Premier Guest Services LLC will be held harmless of any responsibility beyond our resorts. To partake in tours/excursions or any events not on our property, guests waive any claim against us for any damage or loss of property, injury or death of person due to any act of negligence of any airline, transportation companies hotels, auto rental company or any other persons rendering services and/or accommodations included in the package. Enrollment and payment for such tours shall constitute agreement and acceptance by the passenger of the terms and conditions set forth.

 

Abeo Travelers Club ®

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